Terms & Conditions
(I). General information
For questions and problems during the order process, payment or delivery.
contact please as soon as possible to us.
You can contact us by email via the contact form.
We answer email requests no later than after 24 hours (Mon-Sat).
Please indicate your order number always.
You easily place your order in our online shop.
The order covered by you - encrypts data - on a server
stored outside the European Union.
Here we will confine ourselves to the essentials.
Order data are automatically deleted after 6 months (on request also earlier).
Your data is encrypted during the ordering process
(SSL, https method), as they are used also by your online banking.
Your data are basically disclosed to anyone.
There's no bank for three years. in Europe, all banks in the SEPA made to transfer.
Bank transfers to us please use an international SEPA transfer.
Some Sparkassen and Volksbanken customers must can only unlock wire transfers for international SEPA.
This can be done by phone or online.
The correct use is essential for the rapid and accurate identification of yourpayment, other details such as such as "order number", "BN" or similar is not necessary.
Please transfer the exact amount (including shipping), a rounding up or "Tip" also may cause delays.
Too much paid amounts are not refundable for administrative reasons.
Deliveries to packstations
Of course we deliver to packing stations, post offices or even
Abhohler-shops (especially for Swiss customers).
Watch this please carefully for correct addressing because we assume no liability!
V. Delivery guarantee
Currently, the runtime of consignments to Germany is 2-4 days,
We guarantee your delivery!
This means that we bring to you a free replacement on the way,
If the ordered goods you arrive not later than 14 days after shipping.
You can take this warranty without if and but!
Please check your address carefully!
Again and again it happens that delivery fails due to incorrect addresses.
Should be shown in the tracking (tracking) that the customer address was not correct,
our delivery warranty does not apply.
Our return address on the broadcasts is fictitious and does not exist.
We will not be returned so undeliverable shipments and ship accordingly
also not again!
This particularly applies to shipments to packing stations, which is a particularly
require careful addressing!
We assume no liability for shipments to packing stations.
A broadcast applies the online information (mail, delivered as successful, as soon as
Is to refer to logistics companies).
A programme according to which is delivered, it is the customer, according to
to investigate if the show still is not him (family members, neighbours, etc.).
In all cases of force majeure (about strike at the post or logistics company)
does not our delivery guarantee for understandable reasons.
VI. quality guarantee
We assure you that we only original products of the manufacturer and
Pharmaceutical wholesale company of ajanta pharma supply and no copies of any other companies.
For individual products, we rely on other manufacturers.
From virtually unknown manufacturers, we do not deliver small series in principle.
We supply fresh goods directly from the production, which is why the minimum shelf life
(MHD) at least 2 years, sildenafil products is at least 3 years.
We supply exclusively in their original packaging (blister or bag)
printed expiration date and serial number.
We omit packaging for shipping reasons.
Upon receipt, inspect your goods immediately. In case of complaints please feel free
confidential and within one week to us.
Complaints received later, will not be accepted as a rule.